Rippa Pest Control

Privacy Policy

Last updated: 28 October 2026

At Rippa Pest Control, we respect your privacy and understand the importance of protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quotation, book a treatment or use our pest management services.

Rippa Pest Control operates in Bundaberg and surrounding areas of Queensland, Australia.

We handle personal information responsibly and in accordance with applicable Australian privacy laws.

1. Information We Collect

We may collect personal information that is reasonably necessary to provide our services and operate our business.

This may include:

• Contact information: Your name, phone number, email address and billing details.

• Property information: Your service address, property type, size, layout and relevant access instructions.

• Booking information: Requested services, appointment dates, treatment history and customer preferences.

• Pest management information: Reported pest activity, inspection findings, treatment records, photographs and service recommendations.

• Payment information: Transaction details, invoice records, payment status and subscription billing information.

• Communication records: Enquiries, emails, messages, telephone correspondence and customer feedback.

• Website information: IP addresses, browser information, website activity and information collected through cookies or similar technologies, where applicable.

We may also collect relevant information about property access, occupants, pets or site conditions where reasonably necessary to carry out treatments safely.

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a legitimate purpose and collected in accordance with applicable law.

2. How We Collect Information

We generally collect information directly from you when you:

• Complete an enquiry or contact form.

• Request a quotation.

• Book a service online or over the phone.

• Contact us by email, telephone or SMS.

• Enter into an annual pest protection agreement.

• Make a payment or receive an invoice.

• Provide feedback or request a warranty service.

We may also collect information during property inspections and pest control treatments, including relevant photographs, treatment observations and service records.

In some circumstances, information may be provided by an authorised third party, such as a property manager, real estate agent, landlord, tenant or commercial representative.

Website usage information may be collected automatically through the website technologies we use.

3. How We Use Your Information

We collect and use personal information to operate Rippa Pest Control and provide our services.

This may include:

• Responding to enquiries and providing quotations.

• Confirming, scheduling and managing appointments.

• Performing pest inspections and treatments.

• Preparing treatment reports and service documentation.

• Providing preparation and aftercare instructions.

• Managing warranty claims and follow-up treatments.

• Administering annual pest protection plans.

• Processing payments and maintaining financial records.

• Sending appointment reminders and service notifications.

• Responding to complaints and customer feedback.

• Meeting legal, licensing, insurance and record-keeping obligations.

• Improving our customer service, business operations and website.

We only use personal information for purposes permitted by applicable law.

4. Online Bookings & Service Management

Rippa Pest Control uses third-party software, including ServiceM8, to assist with customer bookings and service management.

Information entered during booking may be used to create customer records, calculate service pricing, schedule appointments and prepare treatment documentation.

Our service management systems may store relevant contact information, property details, treatment histories, photographs, invoices and customer communications.

Information is accessed by authorised persons who require it to provide or administer our services.

Third-party service providers may process or store information in accordance with their applicable security arrangements and privacy policies.

5. Payments & Annual Pest Protection Plans

When you make a payment or enrol in an annual pest protection plan, we collect and process information necessary to administer your purchase or payment arrangement.

This may include your selected plan, annual package price, monthly instalment amount, billing schedule, payment history and account status.

Payments may be processed through secure third-party payment providers.

Payment card or banking information entered through an external payment gateway is handled according to that provider's systems and privacy practices.

We do not require customers to provide payment card details through ordinary website enquiry forms.

Where recurring payments are authorised, relevant billing information will be used to administer the agreed payment arrangement.

6. Treatment Records & Property Photographs

During our services, we may record treatment details, pest activity, property conditions and photographs relevant to the work performed.

These records help us document treatments, provide recommendations, manage warranties, maintain service history and comply with applicable record-keeping obligations.

Photographs will generally be limited to areas relevant to the service.

We will not intentionally photograph personal belongings or private areas unless reasonably necessary for the treatment or documentation.

Where practical, we will avoid capturing identifiable individuals in service photographs unless required for a legitimate purpose.

Customer photographs or identifiable property information will not be used publicly for advertising or promotional purposes without appropriate permission or another lawful basis.

7. Sharing Your Information

We do not sell customer personal information to advertisers or data brokers.

We may disclose relevant information to trusted third parties where reasonably necessary to operate our business, including:

• Booking and job management software providers.

• Website hosting and technology providers.

• Payment processors and financial institutions.

• Accounting and administrative service providers.

• Authorised employees or contractors assisting with service delivery.

• Insurers, professional advisers and legal representatives where necessary.

• Government agencies or regulatory authorities where required or authorised by law.

Where a service is arranged by an authorised real estate agent, property manager, landlord or commercial representative, relevant booking and treatment information may be shared with that party where appropriate and lawful.

We take reasonable steps to limit disclosures to information relevant to the intended purpose.

8. Website Cookies & Analytics

Our website may use cookies and similar technologies to support website functionality, improve performance and understand how visitors interact with our pages.

Depending on the services enabled, these technologies may collect information about browser type, device, pages visited, approximate location and website usage.

Some cookies may be provided by third-party services used for website functionality, analytics or advertising.

You can manage or restrict cookies through your browser settings and any available website privacy controls.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using technologies that require it.

9. Marketing Communications

We may contact customers about relevant services, seasonal pest management, maintenance reminders and promotional offers where permitted by law.

Marketing communications will only be sent where we have an appropriate basis to do so, including any consent required under the Spam Act 2003.

Customers can unsubscribe from marketing emails or SMS messages using the instructions provided or by contacting us directly.

We will process unsubscribe requests within the timeframe required by law.

Unsubscribing from marketing does not prevent us from sending necessary booking confirmations, invoices, treatment instructions, warranty communications or other non-promotional service messages.

10. Storage & Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the systems used, these measures may include:

• Password-protected business accounts.

• Access restrictions for authorised personnel.

• Secure third-party booking and payment platforms.

• Appropriate software and device security.

• Responsible handling of customer records and documentation.

While we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed completely secure.

If a data security incident occurs, we will assess the circumstances, take appropriate steps to protect affected information and make any notifications required by applicable law.

11. Overseas Storage & Disclosure

Some third-party technology, booking, hosting, payment or communication providers may store or process information using systems located outside Australia.

Where applicable, this may involve access to or processing of customer information in other countries.

We will take reasonable steps required by applicable privacy law when using overseas service providers.

[Before publication: Confirm the overseas data storage and disclosure arrangements of your actual website, ServiceM8, payment, email and analytics providers. Where required, identify the relevant countries.]

12. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including service delivery, warranty administration, accounting, legal compliance and business record-keeping.

Certain treatment and transaction records may need to be retained for minimum periods under applicable legislation.

When personal information is no longer required and there is no legal reason to retain it, we will take reasonable steps to securely delete or de-identify it.

13. Accessing & Correcting Your Information

You may contact Rippa Pest Control to request access to personal information we hold about you or to ask that inaccurate, incomplete or outdated information be corrected.

We may need to verify your identity before responding to a request.

We will respond within a reasonable period and handle requests in accordance with applicable law.

In some circumstances, access may be restricted where permitted or required by law. If we cannot fulfil a request, we will explain the reason where appropriate.

14. Privacy Concerns & Complaints

If you have concerns about how we have collected, used, stored or disclosed your personal information, please contact us.

We will review your concerns and make reasonable efforts to resolve the matter promptly.

If the Australian Privacy Principles apply to our business and you remain dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au

15. Third-Party Websites

Our website may include links to external websites or services that we do not operate.

We are not responsible for the privacy practices or content of those external websites.

We encourage visitors to review the privacy policies of any third-party services they choose to use.

16. Children's Privacy

Our services are generally arranged by adults, including homeowners, tenants, property managers and business representatives.

We do not knowingly collect personal information directly from children for marketing purposes.

Where information relating to children is relevant to the safe provision of a treatment, it will be handled appropriately and only as reasonably necessary.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website technology, service providers or legal requirements.

The latest version will be published on our website with an updated revision date.

We encourage visitors to review this policy periodically.

18. Contact Us

For questions, privacy requests or complaints, please contact:

Rippa Pest Control
Bundaberg, Queensland, Australia

Phone: 0423 211 235
Website: https://rippapest.com.au
Email: info@rippapestcontrol.com.au
Legal business operator: Rippa Pest Control
ABN: 33 156 761 417

We welcome enquiries regarding the personal information we hold and how it is managed.